Privacy Policy.

Effective date: 5 May 2026. Website: https://focuscast.info. Business: FocusCast, Suite 11-3A, Menara UOA Bangsar, 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia.

1. Purpose of this policy

This Privacy Policy explains how FocusCast handles information when visitors use this website, read service pages, contact the studio or submit a repair assessment request. We aim to collect only the information reasonably needed to answer enquiries, arrange appointments, assess watches and improve customer service.

2. Information we may collect

We may collect information that you choose to provide through the contact form, by phone, by email or during a workshop visit. Depending on the nature of your request, this may include:

• Name and contact details such as phone number, email address or messaging handle.
• Watch details including brand, model, serial-visible information, photos, symptoms and repair history.
• Appointment preferences, availability and communication notes.
• Technical website information such as IP address, device type or browser where reasonably necessary for hosting, security, fraud prevention or site maintenance.

3. How information is used

Information is used to respond to repair enquiries, schedule appointments, assess likely repair scope, provide estimates, manage customer communication, maintain service records, prevent fraud or misuse and comply with applicable legal obligations. We do not sell customer information.

4. Legal bases and consent

Where applicable, information may be processed to take steps requested by the customer before entering a service agreement, to perform a service agreement, to comply with legal obligations, to protect legitimate business interests such as record keeping and security, or based on consent for optional communications. Cookie consent is handled separately in the Cookie Policy.

5. Watch photos and sensitive details

Watch photos may reveal serial numbers, gifts, engravings or personal items. Customers should avoid sending unnecessary personal images. If a photo is required for assessment, it should focus on the watch, case, crown, clasp, dial, movement fault area or visible damage.

6. Sharing with service partners

Some repairs may require parts suppliers, specialist refinishers or manufacturer service centres. Information is shared only when necessary to assess parts, perform approved work, verify compatibility or support a customer request. We do not authorise partners to use customer information for unrelated marketing.

7. International transfers

Where hosting, email or technical service providers are based outside Malaysia, information may be processed in other countries under the safeguards offered by those providers and applicable law. We aim to work only with reputable providers that apply appropriate security measures.

8. Retention

Repair records may be kept for warranty, service history, accounting, dispute prevention and customer support. Enquiries that do not lead to service should not be kept longer than necessary. If you connect a backend, define retention periods and deletion procedures before collecting data.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. This includes secure hosting practices, access controls, regular maintenance and sensible data handling procedures appropriate to the size of the business.

10. Customer rights

Depending on applicable law, customers may request access, correction, deletion, restriction, objection or a copy of their personal data. Requests can be sent to info@focuscast.info. We may need to verify identity before acting on a request.

11. Marketing

This website package does not include newsletters or remarketing. If marketing is added later, use clear opt-in consent where required, identify the sender and provide an unsubscribe method.

12. Children

The website is intended for adults seeking watch repair services. It is not directed to children and should not knowingly collect information from children.

13. Third-party links

The website may link to maps, email, phone or external resources after you edit it. Third-party websites have their own privacy practices. Review them before adding scripts, embeds or outbound integrations.

14. Updates

This policy may be updated when the domain, business operations, form backend, analytics setup or legal requirements change. The effective date should be revised whenever material changes are made.

15. Contact

For privacy questions, contact FocusCast at info@focuscast.info, call +60 3-2715 9842, or write to Suite 11-3A, Menara UOA Bangsar, 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia.