Before bringing the watch
Do not force the crown, do not open the case and do not keep a wet watch sealed in a bag for days. Bring links, warranty cards and prior service notes.
Appointments and assessment
Contact FocusCast.
Send your repair request with the main symptoms, preferred contact details and any notes that may help the workshop prepare for your visit.
Repair assessment form
Describe the issue clearly so the workshop can understand the condition of the watch, likely turnaround and the most suitable service pathway.
Map image
Workshop location and arrival notes.
The workshop location is shown as an image panel so the page stays fast and distraction-free. Visitors can call ahead for parking guidance, collection arrangements and opening-hour confirmation.
- Nearest access: Bangsar business district.
- Appointments help reduce bench waiting time.
- Bring any spare links, warranty cards or service papers if available.
For shipping enquiries
Use padded packaging, insure valuable pieces and avoid shipping watches with loose bracelets or unsecured crowns. Confirm acceptance before sending.
For urgent moisture
Moisture is time-sensitive. Stop wearing the watch, keep it dry and request inspection quickly. Delays can turn a seal issue into movement corrosion.